Terms of use — Aifluencypath

Who these terms apply to

When we write “you”, we mean the organisation that books a programme with us. When we write “we”, we mean Aifluencypath, a training collective based at 45 Mohamed Sultan Road, #06-03, Singapore 238972. These terms apply from the moment you accept a written proposal, or from the moment you ask us to hold dates after a scoping call, whichever comes first.

They cover Fluency Clinics, Six-Week Cohorts, Embedded Sprints, Leadership Briefings, follow-up sessions and any written materials we prepare as part of an engagement. They do not turn a conversation on this website into a contract. A contract exists only when both sides have agreed a written proposal that names the format, dates, group size and fee.

If something in a signed proposal conflicts with this page, the proposal wins for that booking. If you need these terms in a form your procurement team can file, write to hello@aifluencypath.eu and we will send the same text as a dated PDF.

Scope of the services

We provide training, facilitation and documentation. That means live teaching, supervised practice on tasks your people bring, a handover pack written during the engagement, and a follow-up session where the format includes one. We do not build software for you, we do not operate your tools after we leave, and we do not give legal, tax or financial advice. If a session touches policy, we help you draft internal guidance in your own words; your organisation remains responsible for adopting it.

Every programme starts with a task audit. You supply representative documents and a named sponsor who can protect time in diaries. We work with the licences you already hold. If a tool is blocked on your network, we teach around that constraint rather than asking you to install something new for our convenience.

Group sizes are part of the method. Hands-on sessions are capped at twenty-five people, and most cohorts run with eight to fourteen. If attendance drops below the minimum we named in the proposal, we may still run the session, shorten it, or agree a new date. We will not pad a room with people who have no task to bring.

Booking, fees and confirmation

We quote after a scoping call of about thirty minutes. The quote names the format, the number of sessions, the group size we can teach well, the documentation we will write, and the fee for that package. We do not publish a rate card on this site because price moves with those variables. There is no per-seat licence resale.

A booking is confirmed when you accept the proposal in writing and we reply with confirmed dates. We then invoice according to the proposal. Fees are due before the first live session unless we have agreed a split in that same document. If an invoice is overdue, we may pause remaining sessions until it is settled. We will say so in writing rather than arriving and refusing to teach without notice.

You are responsible for naming participants, booking a room or a stable video link, and sending the task samples we asked for in the proposal. If those samples do not arrive in time for the task audit, we can still teach, but the first session will spend longer collecting work in the room, and the handover pack will be thinner.

Rescheduling and cancellation

You may move a confirmed programme once, at no extra fee, if you give us at least five working days’ notice and we can find a new slot within three months. Further moves, or moves with less notice, may carry a rescheduling charge to cover facilitators already held. If we have to move a date because of illness or a venue failure on our side, we offer a new date at no charge and we do not treat that as your one free move.

If you cancel a confirmed booking ten or more working days before the first session, we refund the programme fee in full, less any room hire already committed at your request. If you cancel between five and nine working days before, we retain half the fee and refund the rest. If you cancel with fewer than five working days’ notice, the fee is payable in full. You may still use the remaining value as a credit toward a later programme within six months if we agree dates in writing.

We may cancel if a group is unsafe to teach, if invoices remain unpaid, or if we cannot staff the dates after a genuine attempt to cover them. In those cases we refund fees paid for sessions not delivered. We do not cancel because a more convenient booking appears.

Intellectual property

Materials we bring to a session, including slides, practice sheets, checklists and the structure of the handover pack, remain ours. You receive a licence to use them inside your organisation for the team that attended, including copying them into your own internal guide. You may not resell them, publish them as a public course, or present them as your own training product.

Your documents remain yours. Prompts, examples and routines we write from those documents are licensed to you for internal use. We do not claim ownership of your policies, customer text, spreadsheets or handbook. We also do not retain copies of your files after the engagement ends, except for the minimum we need to finish the handover pack, which we then delete.

If we later write a public note or a case block, we describe sector, role and format only. We do not reproduce your confidential wording. If you want a case block withheld, say so in the proposal and we will keep that engagement off the Work page.

Confidentiality and data handling

We treat everything you show us in a scoping call, a task audit or a live session as confidential, whether or not it is marked as such. We do not discuss named clients. Case blocks on this site are anonymised by sector and role. Facilitators work in pairs in the room; they do not take your files home on personal drives.

We advise on what should never be pasted into a general tool. We work with the policy you already have. If you have none, we can help you draft a short internal usage note during a Leadership Briefing or Clinic, but adopting it is your decision. We do not ask you to disable security controls for the sake of a demo.

After an engagement we delete client documents from our working space. Enquiry records from the contact form are kept as described in the Privacy notice. If a participant records a session without agreement, we will stop the session until the recording ends.

Your responsibilities, our limits

You keep judgement over what leaves your building. We teach people to check outputs against source material, to spot fabricated citations and numbers, and to write review into the routine. We cannot sit beside every future draft. If someone on your team sends an unchecked output to a customer or a regulator, that act is yours to manage.

To the fullest extent the law of Singapore allows, we are not liable for loss of profit, loss of data, or indirect loss arising from how your team uses tools after a programme. Our total liability for a booking is limited to the fees you paid us for that booking. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Programme outcomes depend on your team’s context. The examples on this site describe our delivery format, not guaranteed results. We do not promise that a workflow will shorten by a named number of hours, and we do not publish client-supplied performance figures.

Changes, law and how to reach us

We may update these terms for future bookings. The version that applies to a confirmed programme is the version in force on the date you accepted the proposal, unless both sides agree a change in writing. We will date any replacement page. This page is the 2026 text.

These terms are governed by the law of Singapore. The courts of Singapore have exclusive jurisdiction over disputes arising from them, except that we may seek an injunction in another place if that is needed to protect confidential material. If a court finds one clause unenforceable, the rest still apply.

If you have a complaint about delivery, write to hello@aifluencypath.eu with the programme dates and what you want put right. We reply within five working days and we will say what we can change, what we can refund, and what we cannot undo. A conversation on the contact form is the right first step; it does not replace a formal notice where a contract already exists.